Some of our customers request that we ice liquid yeast for shipping. While it isn’t necessary to achieve a good ferment, the yeast will be in better health when it arrives at your door.
While you can still achieve a good ferment without paying for the ice, the yeast will most likely have increased viability if shipped with ice which means a faster start.
In the extreme heat of the summer it is recommended that you purchase an ice pack. High Gravity will not guarantee the viability of yeast unless it is purchased with an ice pack.
Faster starts reduce lag times and the risk off flavors.
Our ice packs are generally much larger than other homebrew stores. One pack is good for at least 4 yeasts. We also wrap our ice packs with Mylar covered bubble wrap which improves insulation.
The ice and insulation will keep yeast cool for 1-3 days depending on temperatures. This at least extends the time they stay cool while in transit to you.
Fast Shipping with Professional Packaging
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained and will pack the goods according to our exact and precise specifications. Your products will go through an exhaustive inspection and properly secured before they are shipped. Everyday, we send to thousands of clients in multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. There are distribution centers and warehouses in Europe and the USA.
Note: Orders containing multiple items will have a distinct processing time for each item.
We will carefully examine all items ordered before shipping. The majority of orders are shipped within 48 hrs. The delivery time is between 3 and 7 working days.
Returns
The stock market is always changing. It's not entirely managed by us since we are involved with multiple parties such as the factory and the storage. The actual stock can fluctuate at any time. Be aware that your order is out of stock once the order has been placed.
Our policy is for 30 days. If you don't receive your product within 30 days, we are not able to issue a refund or an exchange.
In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it. The item must be returned in its original packaging.
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